Question 1

What is your return policy?

Accepted Answer

You can view our return policy at www.misty-nest.com/refunds-and-returns.

Question 2

How long do I have to make a return?

Accepted Answer

In general, we have  30 day return policy. All returns must be returned within 30 days of the delivery date with proof of purchase. Unfortunately, we are unable to accept returns on essential oils or sales items. Please see our Refunds and Returns Page for further details or reach out to support@misty-nest.com with any questions.

Question 3

How do I request a return?

Accepted Answer

Please read our Refunds and Returns page to see if your order is eligible for return. If your order is eligible for return, submit your return request at www.misty-nest.com/contact-us or email us at support@misty-nest.com. Items returned that are not requested through our returns center link may be refused by our returns department. Once your return is approved, you will get an email detailing where to send your return. Please ship it back to us using the carrier of your choice.

Question 4

How do I make an exchange?

Accepted Answer

In order to exchange, items must be returned and then reordered. Exchanges are subject to product availability.

Question 5

How long will it take to receive my order?

Accepted Answer

At Misty Nest, we aim to get your order out to you as quickly as possible. We aim to dispatch your order within 1-3 business days, however during peak periods delays may occur. We also will not make an item available for sale unless it is physically present within our own warehouse. In some instances, on very popular items that we don't wish to remove from our site, the option to backorder will be available.

If you need to have your order delivered faster, please email us to discuss express shipping options.

Question 6

Do you deliver world wide? Do you deliver overseas?

Accepted Answer

While based in North America, we deliver internationally to multiple countries. Shipping rates will be dependent on multiple factors, including weight of item(s) for international orders.

Question 7

Can I track my order once it has been sent?

Accepted Answer

Yes, you will receive an email containing your order tracking number and a link to track your package.

Question 8

Is it safe to use my credit card at thechicnest.com.au?

Accepted Answer

Yes! We understand that the safety of your personal information is extremely important to you. We utilize payment solutions such as PayPal and Stripe protect your personal data and credit card information from unauthorized access.

Question 9

Do you send prices, invoices or receipts out with my order?

Accepted Answer

We never include prices, receipts or invoices with any order. Invoices are automatically emailed to the purchaser at the time of placing the order. You can order a gift to be sent directly to someone else without worrying that the price or invoice will be included with the order.

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